Student Mentor

#UI/UX Design
#User Research

Meet your academic and professional match!

Time: May 2021 - Aug 2021
Role: Personal Passion Design
Tools: Adobe XD, Adobe Photoshop, Figma, Miro

Background

After student got into the college, numerous pressure comes during their studies like academic failure, extensive homework, future uncertainty and even financial crisis.

Due to recent research done by American Psycological Association, such pressure without proper mental health counseling will lead to suicide and intent for hurting others or themselves.

Also, they pointed out that such incidents rises rapidly these years.

According to American College Health Association, more than 44 percent
of all college students claim they are experiencing stress more than average.

With COVID-19 spreads, the connection between college and students decreases as the pressure increases.

"The best way dealing with pressure in college is to use the mentoring resources, both academical and mental one,
while now there are too few students really use them."

43% of graduates strongly or somewhat agreed that they had a mentor who encouraged them

19% of graduates strongly disagreed that they had a helpful college mentor

A quarter of students indicated they never had used the resources of their institutions' career service office and never received career advice from either a faculty or staff member

Why mentors important?

Needfinding

After receiving the background data that illustrates the increasing pressure and the importance of mentoring, I conducted a research on finding the reason why students aren't willing to use the service. Also, I further researched what students expected from mentor the most and also if they are willing to be a mentor or mentee. Based on COVID limitations, I am only available to receive data from my University, University of Rochester and the methodologies I used for needfinding are survey and interview. Surveys are distributed through emails and social media platforms such as Facebook and Slack.

Data

01
Why Not
Half of the student simply don't know how to find a mentoring service

02
Why
Networking, Encouragement, and Skills are the top 3 reasons for finding a mentor

03
Which
About half of students are interested in being both mentors and mentees

Persona

Chris

Age 19, a freshmen of University of Rochester Lower Burrell. Pennsylvania Student, majoring in Mathematics and Physics

Difficulties:

Too nervous to speak directly to others for help.

Goal:

To succeed in his first semester.

Core needs:

Looking forward for a mentor not only helps him with difficulties in his school work, but also provides recommendation and encouragement of his school life.

Gonek

Age 54, professor of University of Rochester Rochester, New York Chair, Professor of Mathematics

Difficulties:

Aged and too busy to organize office hours for solving problems of students

Goal:

Expand social networks

Core needs:

Looking forward to help students who have difficulties in math and also provide personal majoring advices based on students preferences.

Storyboard

Scenario planning

Problem generated

Answers not available

Find your mentor

Make connections

Rating and files saved

Problem solved

User Journey

System Maps

Design Elements

History ——
Recordings of history mentorship provides a personalize documentary. With a single touch, you can also visit relevant collections including comments.

File Collections ——
Enables you to collect any files you believe important during conversation including documents and videos for future reviews.

Recommendations ——
We recommends mentors based on your researches and interested topics. Solved Rates and number of recommends provide you direct measure for final choice.

Messaging ——
Different from any other instant messaging software, users could send message or file collections from their Previous Mentorship anytime anywhere.

Timeline ——
Timeline combined with alphabetic ordering allows user to faster and more efficiently finding their history mentorship.

Searching ——
We use keywords with smart database for question searching that enables users to tag their topics easier and more accurate.

App Design

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